The secret of our success is personal care and attention to detail. To satisfy our patients and maintain our standards of service, we welcome suggestions and criticisms from our patients. This may include comments regarding the reception area, courteousness of staff or ease of access to doctors or nurses.
Complaints Leaflet
If you have any comment or complaint please write or ask to speak to the practice manager or a doctor who will be happy to listen and help solve the problem.
If you have a complaint about a GP, Dentist, Pharmacy or Optician that can’t be resolved locally with the practice, you need to contact the Integrated Care Board (ICB) at:
NHS Sussex, Sackville House, Brooks Close, Lewes, BN7 2FZ
Tel: 0300 140 9854
Email: sxicb.complaints@nhs.uk
View our Zero Tolerance policy